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The scheme is part of the government’s Help for Households campaign, which has a number of schemes available to those who need it. This scheme is separate to the Government Energy Price Guarantee (GEPG) scheme, which has recently been extended.

All households in Great Britain should now have received a £400 discount paid in six instalments � £66 in October and November 2022, and £67 in the following four months. The last payment was made in March 2023.

You don’t need to pay back the £400 discount, and we have to provide it to you. There’s no way to opt-out of the scheme and we can’t advise you on how you choose to use this discount.

The government require us to apply the discount to your electricity account. If you only have gas with us, your discount will come from your electricity provider.

In some cases, the discount may be used to reduce debt balances.

How and when you’ll have received the discount will depend on how you pay us:

Variable Direct Debit or if you pay manually on receipt of bill

»Ê¹ÚÌåÓýapp’ll have added the credit to your account within the first five working days of each month.

Fixed monthly Direct Debit

»Ê¹ÚÌåÓýapp’ll have credited your energy account in the first five working days of each month â€� so you’ll see it on your online account or on your bill.

»Ê¹ÚÌåÓýapp’ll then have refunded this to your bank account within five working days of your monthly payment date â€� it may take a further five working days to reach your bank account. If your Direct Debit is cancelled, or your account is in debt, we may not refund the balance to you.

Smart Pay As You Go

»Ê¹ÚÌåÓýapp’ll have added the credit straight on to your smart meter within the first five working days of the month. You should also have received a unique reference number, called a “UTRNâ€�, which you can type into your meter if the credit didn’t reach your meter automatically.

If your meter is currently off supply, you may need to press “A� and then “B� on your meter to get it back on.

Traditional Pay As You Go

You’ll have received a voucher from us within the first 11 working days of the month. This will have come from our third-party voucher provider called PayPoint. If we hold a valid email address for you, then we’ll have emailed your voucher to you (from [email protected]). If not, we’ll have posted it to the street address where the PAYG meter is located. Your voucher will be valid for 90 days, or until 30 June â€� whichever is earlier.

You’ll need to show your ID to redeem your voucher. If your account isn’t in your name, please call us on 0345 555 7 500, so we can get your account set up for you and make sure you get your vouchers.

Please be aware that emails will be sent to the email address you use to log in to your Ecotricity account.

If you have a new email address, please let us know by calling 0345 555 7 100, so we can update this for you, or you may not receive your voucher.

If you've changed any of your personal details and now your ID doesn't match the name we have for you, please contact us. If you don't, you may not be able to use your voucher.

All vouchers must be redeemed by 30 June 2023 � if you need any of your vouchers sent to you again, get in touch as soon as possible on 0345 555 7 100.

If you don’t pay by fixed Direct Debit, the discount can’t be refunded unless you’re still in credit following your next bill. You’re welcome to request a refund of any credit you may have on your account, in addition to the EBSS discount, but we recommend keeping a couple of months� worth of credit on your account to see you through the winter.

If you joined us before or on the qualifying date (the first day of each month), you’ll receive your discount for that month.

If your account wasn’t set up until after the qualifying date, we’ll look into this and process your discount as soon as possible. This may take up to five working days, unless you have a traditional Pay As You Go meter, in which case it may take up to 11 working days.

If you didn’t join us until after the qualifying date, it will be your previous supplier’s responsibility to provide your EBSS discount.

If you moved in before the qualifying date, but we didn’t find out until after the qualifying date, don’t worry � we’ll make sure you get your discount if you’re eligible.