Your Guide to RTS, the Radio Teleswitch Service
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Technology supporting Radio Teleswitch is planned to end in June 2025 as it comes to the end of its operational life. This is an industry-wide change, so it isn鈥檛 just affecting Ecotricity customers.听听
What is the Radio Teleswitch Service (RTS)?听
The Radio Teleswitch Service (RTS) uses a long wave radio signal to switch certain types of meters between peak and off-peak rates, and also controls your hot water and heating.听
The service is being discontinued because the radio frequency used, called Longwave radio broadcast, is being switched off. Technology has come a long way since Longwave was introduced in the 1980s, so it鈥檚 no longer going to be supported, meaning any equipment still using it won鈥檛 be supported either.听听
All energy suppliers in Britain are expected to replace all RTS meters by June 2025.听听
How do I know if my meter will be affected?听
You might have an RTS meter if:听听
There鈥檚 a boost button on your meter听听
There鈥檚 a separate switch box next to your meter听听
You鈥檙e on a multi-rate tariff, i.e. Economy 7听听
Your home is heated by electric or storage heaters.听
What happens next?听
Our third-party engineers, Calisen or AES, will contact you to arrange a meter exchange if your meter is affected.听
Your existing meter will be exchanged for a SMETS2 smart meter. Your new meter will work in the same way as your current meter, so your tariff won鈥檛 be affected.听
Plus, we鈥檒l credit your Ecotricity account with 拢25 once your meter has been exchanged.听听
Some set-ups are more complex than others and we鈥檒l need extra time to plan your exchange. You should hear from us soon.听听
皇冠体育app might contact you asking for photos of your meter and wiring.听听
Benefits of switching to a smart meter听
You鈥檒l have access to exclusive tariffs, including our Fixed EV and Smart Export Tariff (coming in the new year)听
You won鈥檛 have to send in your meter readings 鈥� we'll receive them automatically听
You鈥檒l receive accurate bills, never estimated听
You can view your energy usage in near real-time on your in-home display (IHD)听
You can continue using your hot water and heating as usual, without disruption when the RTS is shut off.听
What happens if I don鈥檛 exchange my meter?听
Your heating and/or hot water may be continually switched on, costing you more听
Your meter may switch to single rate, meaning you鈥檒l be charged one rate instead of benefiting from on-peak and off-peak rates听
Your supplier won鈥檛 be able to confirm your energy usage across on peak and off-peak rates.听
If you鈥檙e not sure if you have an RTS meter, get in touch with our team at [email protected] with a photo of your meter set up. You can also call us on 0345 555 7100.听
Find out more about RTS:听
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